Terms of Service

• Lockia provides device financing management software as a service (SaaS)
• Service includes device tracking, payment processing, and intervention management
• Minimum contract term of 12 months for Professional and Enterprise plans
• 30-day free trial available with full feature access
• Service availability guaranteed at 99.99% uptime SLA
• Regular updates and security patches included

• Use service only for lawful device financing operations
• Comply with all applicable financial regulations
• Maintain accurate customer and device information
• Respect customer privacy and data protection laws
• Not reverse engineer or attempt to breach security
• Report security vulnerabilities responsibly

• Subscription fees billed monthly or annually in advance
• All fees are non-refundable except as required by law
• Price changes notified 30 days in advance
• Automatic renewal unless cancelled before period ends
• Late payments subject to 1.5% monthly interest
• Transaction fees may apply for payment processing

• Service provided 'as is' with no implied warranties
• Maximum liability limited to fees paid in last 12 months
• Not liable for indirect, incidental, or consequential damages
• Customer responsible for compliance with local laws
• Force majeure events exempt from liability
• Customer must maintain appropriate insurance

• Either party may terminate with 30 days written notice
• Immediate termination for material breach
• Data export available for 90 days post-termination
• Refunds pro-rated for annual plans only
• Post-termination obligations survive contract end
• Customer data deleted after retention period

• Lockia retains all rights to platform and technology
• Customer retains ownership of their data
• Limited license granted for service use only
• Feedback may be used to improve service
• Third-party integrations subject to their terms
• Open source components used under respective licenses

Dispute Resolution